Technical Account Manager
Portnox
IT, Sales & Business Development
Africa
Posted on Mar 13, 2026
As a Technical Account Manager at Portnox, you will play a critical role in ensuring successful customer experiences. You will provide professional services to customers while also owning relationships with a portfolio of strategic clients to optimize the adoption of our solutions.
The ideal candidate for this role lives in Sub-Saharan Africa.
- Department
- Customer Success
- Employment Type
- Full Time
- Location
- Africa
- Workplace type
- Fully remote
Key Responsibilities
- Deliver on-site and off-site Portnox professional services, including product deployment, configuration, health checks, optimization, training, and troubleshooting.
- Own customer relationships and ensure they achieve desired outcomes, realizing the value of their investments in Portnox solutions.
- Proactively identify and prioritize customer issues, develop actionable plans, and drive them to successful completion.
- Collaborate with customers to create and implement customer success plans that align with their business and technical objectives.
- Establish relationships with customers through regular meetings to understand their environments and how Portnox solutions can meet their needs.
- Create customer deliverables (QBRs, upgrade plans) suitable for diverse stakeholders, from senior executives to end-users.
- Coordinate activities with the assigned Adoption Engineer to enhance customer engagement and success.
- Partner closely with sales, product management, engineering, and customer support teams to ensure exceptional customer satisfaction.
- Stay updated on product capabilities, configurations, and integrations through training and lab work.
- Identify and recommend new customer service opportunities to sales and customers, fostering expansion and renewal opportunities.
- Manage account escalations effectively with internal stakeholders, ensuring positive outcomes in stressful situations.
- Occasional travel required, up to 15% of the time for onsite customer engagements and meetings.
Skills, Knowledge, and Expertise
- Bachelor’s degree in Computer Science, Engineering, Business, Technology, or a related field.
- 5+ years of technical professional services experience in a customer-facing role, with an emphasis on customer success in enterprise technology.
- Strong experience in network troubleshooting and configuration (e.g., tcpdump, Wireshark).
- Knowledge of TCP/IP and enterprise network protocols (LDAP, DNS, SMTP, SNMP, DHCP).
- Experience in network equipment configuration (Switch, Router, Firewall).
- Hands-on experience with Portnox solutions and a fundamental understanding of networking and cybersecurity.
- Linux O/S (Ubuntu and CentOS) installation, security configuration, and management experience.
- Ability to gather, analyze, and interpret data to take effective action.
- Excellent verbal and written communication skills, including the ability to present technical information to diverse audiences.
- Strong negotiation skills and the ability to constructively address customer concerns.
- A self-motivated individual with a positive attitude who can work independently in various environments, including enterprise, commercial, and military/government agencies.
- Certifications (FSCA and/or FSCE) and security certifications (CISSP, SSCP, GIAC) are preferred.
About Portnox
Portnox offers cloud-native network and endpoint security essentials that enable agile, resource-constrained IT teams to proactively address today’s most pressing security challenges: the rapid expansion of enterprise networks, the proliferation of connected device types, and the increased sophistication of cyberattacks.
Hundreds of companies have leveraged Portnox’s award-winning security products to enforce powerful network access, endpoint risk monitoring and remediation policies to strengthen their organizational security posture.
By eliminating the need for any on-premises footprint common among traditional information security systems, Portnox allows companies - no matter their size, geo-distribution, or networking architecture - to deploy, scale, enforce and maintain these security policies with unprecedented ease.