Job Summary:

Itential is seeking a Sr. Project Manager to join our Professional Services organization. In this role, you will lead the end-to-end delivery of customer-facing implementation projects, ensuring they are completed on time, within scope, and on budget. You’ll serve as the primary point of contact for customers throughout the engagement, coordinating internal resources, managing risks, and driving accountability across cross-functional teams. This is a billable, customer-facing role that requires strong project management fundamentals and the ability to build trusted relationships with enterprise clients.

Supervisory Responsibilities:

• None.

Duties/Responsibilities:

• Coordinate internal resources and ensure projects are delivered on time, within scope, quality, and budget.
• Execute projects using both Agile and Waterfall methodologies as appropriate to the engagement.
• Forecast revenue, manage margins, and maintain overall project financial health.
• Define success criteria and objectives with stakeholders and ensure technical feasibility.
• Secure and allocate resources; build and maintain detailed project plans.
• Manage scope, schedule, and cost changes; track and report project performance.
• Lead customer-facing status meetings and produce status reports.
• Manage client and stakeholder relationships throughout the project lifecycle.
• Identify, manage, and escalate project risks and dependencies.
• Maintain comprehensive project documentation.
• Collaborate with PM peers to improve efficiency on processes.
• Build customer relationships to support future sales opportunities.
• Create and present project dashboards to internal and external stakeholders.
• Serve in a customer-facing, billable capacity.
• Perform other related duties as assigned.

Required Skills/Abilities:

• Four-year degree or equivalent experience (5+ years relevant work).
• Strong project planning, scheduling, and organizational skills.
• Enterprise software delivery experience, including familiarity deploying enterprise software in both SaaS and on-premises environments, including hybrid architectures where cloud-hosted product components integrate with customer-managed infrastructure.
• Working knowledge of common implementation dependencies: databases, application gateways, site-to-site VPN tunnels, SSO/identity providers, and secrets management.
• Able to hold credible conversations with customer infrastructure, security, and network teams to ensure project success.
• Recognizes when a customer-side blocker (firewall rules, certificate issues, server readiness, etc.) will impact the delivery timeline and escalates before it does.
• Excellent written, verbal, client-facing, and internal communication skills.
• Proficiency with Microsoft Office.
• PMP or PMI-ACP certification (preferred).
• Experience with change-management processes for professional services projects.
• External and internal customer-relationship management experience (preferred).
• Ability to manage multiple high-profile workstreams in parallel.
• Experience creating or reviewing professional services SOWs (preferred).

What Success Looks Like in This Role:

• Consistently delivers projects on time and within budget with high customer satisfaction.
• Builds trusted relationships with enterprise clients that support retention and expansion.
• Proactively identifies and mitigates risks before they impact delivery timelines.
• Effectively coordinates across internal teams and customer stakeholders to maintain project momentum.
• Contributes to continuous improvement of Professional Services processes and methodologies.

Physical Demands & Work Environment

Physical Requirements: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

• Sitting: Constantly (6-8 hours per day) for computer work, meetings, and project coordination
• Standing/Walking: Occasionally for team meetings and customer presentations
• Lifting: Occasionally lift/carry up to 15 pounds (project materials, equipment)
• Vision: Constantly use close vision for computer work, project documentation, and reporting
• Hearing: Frequently for customer calls, team meetings, and stakeholder communications
• Communication: Constantly communicate with customers, engineering teams, and executive management
• Manual Dexterity: Constantly use hands/fingers for keyboard use and documentation

Work Environment:

• Location: United States or UK based-only
• Noise Level: Typical office environment with frequent meetings and calls
• Travel Requirements: Up to 20% travel for customer meetings and project coordination
• Schedule: Standard business hours with flexibility for project deadlines and customer time zones
• Technology: Use of project management software, Agile tools, and reporting systems

Compliance Statements

ADA Accommodation: Itential is committed to providing reasonable accommodations to qualified individuals with disabilities. If you require accommodation to perform the essential functions of this position, please contact Human Resources to discuss available options.

Equal Opportunity: Itential is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind. All employment decisions are based on business needs, job requirements, and individual qualifications, without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other characteristic protected by law.

Employment at Will: Employment with Itential is at-will, meaning either the employee or the company may terminate the employment relationship at any time, with or without cause or notice.