IT Support Specialist

About Foresite

Foresite Cybersecurity is a global provider of cutting-edge managed security, cyber consulting, and compliance services. As a Google-first security partner, Foresite combines award-winning managed security services with deep knowledge in engineering, incident response, and beyond to deliver robust security outcomes. We empower businesses to confidently navigate and stay ahead of the ever-evolving cloud threat landscape.

About The Role

Are you a tech-savvy troubleshooter with a passion for keeping systems running smoothly? Do you thrive in a fast-paced environment where you can make a real difference? As an IT Support Specialist at Foresite, you're not just fixing computers—you're the guardian of our digital domain. You'll be the go-to expert for our team, ensuring our technology hums along seamlessly and empowers us to fight the good fight against cyber threats. If you have a knack for problem-solving, a love for all things tech, and a desire to be part of a collaborative team, this role is your chance to shine.

Responsibilities

• Tech Support Hero: Provide exceptional technical support to our team, resolving hardware, software, and network issues with speed and efficiency. Be the friendly face of IT, whether in person or remotely.
• Troubleshooting Master: Diagnose and resolve a wide range of IT challenges, from pesky printer jams to complex network hiccups. Escalate those truly mind-boggling issues to the senior IT wizards when needed.
• System Maestro: Assist with the administration and maintenance of our servers, workstations, and network devices, ensuring everything is running at peak performance.
• Security Sentinel: Implement and maintain security measures to protect our digital fortress. Think antivirus software, firewalls, and access controls – you'll be our first line of defense against cyber threats.
• Project Prodigy: Contribute to exciting IT projects, such as system upgrades, migrations, and new technology implementations. Be a key player in shaping our IT landscape.
• Documentation Dynamo: Meticulously document support requests, resolutions, and project progress. Your attention to detail keeps our IT knowledge base sharp.
  
  

Qualifications

• Tech Savvy: 3-5 years of experience in an IT support role, demonstrating your ability to tackle a wide range of technical challenges.
• Operating System Guru: Solid understanding of Windows and/or macOS operating systems, with the ability to troubleshoot and resolve issues effectively.
• Network Navigator: Familiarity with basic networking concepts (TCP/IP, DNS, DHCP), enabling you to diagnose and address network connectivity problems.
• Communication Champion: Excellent communication and customer service skills, allowing you to clearly explain technical issues and solutions to both technical and non-technical audiences.
• Team Player & Problem-Solver: Ability to work independently and as part of a team, demonstrating initiative and a collaborative spirit.
• Cloud Commander (Preferred): Experience with Microsoft 365 administration and cloud-based technologies like M365, Entra, and Google Workspace is a plus.
  
  

Benefits

• Make a Real Difference: Contribute to the success of a leading cybersecurity company and play a vital role in protecting businesses from cyber threats.
• Continuous Learning: Expand your IT knowledge and skills in a dynamic and innovative environment.
• Collaborative Culture: Join a supportive and collaborative team that values your contributions and encourages professional growth.
• Competitive Compensation and Benefits: We offer a comprehensive benefits package and competitive compensation to all our employees.
  
  

Join our team and help shape the future of cybersecurity!